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Deserialization of Untrusted Data

CVE-2025-58163

High
8.6/10

Summary

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.

  • LOW
  • NETWORK
  • HIGH
  • UNCHANGED
  • NONE
  • LOW
  • HIGH
  • HIGH

CWE-502 - Deserialization of Untrusted Data

Deserialization of untrusted data vulnerabilities enable an attacker to replace or manipulate a serialized object, replacing it with malicious data. When the object is deserialized at the victim's end the malicious data is able to compromise the victim’s system. The exploit can be devastating, its impact may range from privilege escalation, broken access control, or denial of service attacks to allowing unauthorized access to the application's internal code and logic which can compromise the entire system.

References

Advisory Timeline

  • Published