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Deserialization of Untrusted Data

CVE-2025-54366

High
8.6/10

Summary

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

  • LOW
  • NETWORK
  • HIGH
  • UNCHANGED
  • NONE
  • LOW
  • HIGH
  • HIGH

CWE-502 - Deserialization of Untrusted Data

Deserialization of untrusted data vulnerabilities enable an attacker to replace or manipulate a serialized object, replacing it with malicious data. When the object is deserialized at the victim's end the malicious data is able to compromise the victim’s system. The exploit can be devastating, its impact may range from privilege escalation, broken access control, or denial of service attacks to allowing unauthorized access to the application's internal code and logic which can compromise the entire system.

References

Advisory Timeline

  • Published