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Insertion of Sensitive Information into Log File

CVE-2024-43444

High
8.2/10

Summary

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

  • LOW
  • NETWORK
  • LOW
  • UNCHANGED
  • NONE
  • NONE
  • HIGH
  • NONE

CWE-532 - Insertion of Sensitive Information into Log File

It's quite common for applications to save logs. For example, whenever a user requests a resource from a particular website, the web server writes information about the request to a log file. These files are helpful for identifying abnormal system activity, bugs, and evaluating the security controls of the application. Security of log files is critical for the overall security of the application and its confidential resources. An application that lacks appropriate logging levels can expose sensitive user data and system information stored on the log files to malicious users. This info can be exploited to compromise your system.

References

Advisory Timeline

  • Published