Zoho ManageEngine ServiceDesk Plus MSP before 10611, and 13x before 13004, is vulnerable to authentication bypass when LDAP authentication is enabled.
CWE-287 - Improper Authentication
Improper (or broken) authentication attacks are widespread, and have accounted for many of the worst data breaches in recent years. Improper authentication attacks are a class of vulnerabilities where an attacker impersonates a legitimate user by exploiting weaknesses in either session management or credential management to gain access to the user’s account. This can result in disclosure of sensitive information, and can lead to system compromise, theft, identity theft, and fraud.