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Incorrect Authorization


Severity Medium
Score 6.5/10


Zammad 5.2.1 is vulnerable to Incorrect Access Control. Zammad's asset handling mechanism has logic to ensure that customer users are not able to see personal information of other users. This logic was not effective when used through a web socket connection, so that a logged-in attacker would be able to fetch personal data of other users by querying the Zammad API. This issue is fixed in , 5.2.2.

  • LOW
  • NONE
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  • LOW
  • HIGH
  • NONE

CWE-863 - Incorrect Authorization

Authorization is a security mechanism performed by an application to grant or deny access to the requested resources by verifying the privileges of the user. When an application lacks effective authorization mechanisms, it enables unauthorized users to gain unintended privileges and illegitimate access to resources. Such a vulnerability may result in exposure of sensitive information, denial of service, arbitrary code execution, and complete system takeover.


Advisory Timeline

  • Published