Exposure of Sensitive Information to an Unauthorized Actor
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
CWE-200 - Information Exposure
An information exposure vulnerability is categorized as an information flow (IF) weakness, which can potentially allow unauthorized access to otherwise classified information in the application, such as confidential personal information (demographics, financials, health records, etc.), business secrets, and the application's internal environment.