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Exposure of Sensitive Information to an Unauthorized Actor

CVE-2019-12497

Medium
5.3/10

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

  • LOW
  • NETWORK
  • NONE
  • UNCHANGED
  • NONE
  • NONE
  • LOW
  • NONE

CWE-200 - Information Exposure

An information exposure vulnerability is categorized as an information flow (IF) weakness, which can potentially allow unauthorized access to otherwise classified information in the application, such as confidential personal information (demographics, financials, health records, etc.), business secrets, and the application's internal environment.

References

Advisory Timeline

  • Published