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Improper Input Validation

CVE-2018-20800

Medium
6.5/10

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

  • LOW
  • NETWORK
  • HIGH
  • UNCHANGED
  • NONE
  • LOW
  • NONE
  • NONE

CWE-20 - Improper Input Validation

The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.

References

Advisory Timeline

  • Published