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Permissions, Privileges, and Access Controls


Severity Medium
Score 4/10


The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

  • LOW
  • NONE
  • NONE

CWE-264 - Permissions Privileges and Access Controls

CWE 264 (permissions, privileges, and access controls) is not a weakness in and of itself, rather it is a category of weaknesses related to the management of permissions, privileges, and other security features used to perform access control. If not addressed, the weaknesses in this category allow attackers to gain privileges for an unintended sphere of control, access sensitive information, and execute arbitrary commands.


Advisory Timeline

  • Published