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Permissions, Privileges, and Access Controls


Severity Low
Score 3.5/10


Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

  • NONE
  • NONE

CWE-264 - Permissions Privileges and Access Controls

CWE 264 (permissions, privileges, and access controls) is not a weakness in and of itself, rather it is a category of weaknesses related to the management of permissions, privileges, and other security features used to perform access control. If not addressed, the weaknesses in this category allow attackers to gain privileges for an unintended sphere of control, access sensitive information, and execute arbitrary commands.


Advisory Timeline

  • Published