Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) before 2.3.3 allow remote attackers to inject arbitrary web script or HTML via vectors related to (1) AgentTicketMailbox or (2) CustomerTicketOverView.
CWE-79 - Cross Site Scripting
Cross-Site Scripting, commonly referred to as XSS, is the most dominant class of vulnerabilities. It allows an attacker to inject malicious code into a pregnable web application and victimize its users. The exploitation of such a weakness can cause severe issues such as account takeover, and sensitive data exfiltration. Because of the prevalence of XSS vulnerabilities and their high rate of exploitation, it has remained in the OWASP top 10 vulnerabilities for years.